CloudOffix cx 360

A New Generation Customer Experience Platform: CloudOffix

CloudOffix is an All-In-One Customer Experience (CX) platform that brings Sales, Marketing, e-Commerce, Project, Helpdesk, Invoicing, and even HR together in one customizable platform. In this way, our customers do not need to use separate applications for each of their needs under the CX strategy.

Everything around customer journey in one single platform, CloudOffix CX 360.

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    A New Generation Customer Experience Platform: CloudOffix

    IT SYS is the main and the only partner of CloudOffix in Jordan

    In 2000s, Customer Relationship Management (CRM) is mostly about leads and opportunities and CRMs focus on managing your sales process. In today’s world, you need more than managing sales process in order to achieve great customer relationship management.

    That’s why we have created CloudOffix CX 360. With a complete 360° view of your customers, teams in different departments can successfully work together and grow your business.

    CloudOffix is an All-In-One Customer Experience (CX) platform that brings Sales, Marketing, e-Commerce, Project, Helpdesk, Invoicing, and even HR together in one customizable platform. In this way, our customers do not need to use separate applications for each of their needs under the CX strategy.

    Everything around customer journey in one single platform, CloudOffix CX 360.

    One Platform for All Apps Around Customers

    Say goodbye to legacy tools, paper-based processes and single-purpose apps such as CRM, Sales, Marketing, e-Commerce, Project, Helpdesk, Invoicing, HR & more.

    Give your team a 360° view of your customers in an integrated and collaborative environment. No need for tedious integration work between different point solutions.


    About CloudOffix System

    We’re a team of creative and experienced designers, developers and business leaders. We know what our clients need to manage their companies in a digital world.

    The small and mid-size companies generally use different on-premise or cloud-based business applications in each of their various departments. (Such as Intuit for Invoice Management, SalesForce for CRM, Marketo for Marketing, Freshdesk for HelpDesk, Atlassian for Project management, Success Factors for Recruitment, etc.).

    With such a business application deployment, they face many difficulties along the way, including but not limited to:

    • Ease of use
    • Vendor Management
    • Application Costs
    • Data Integration

    We aim to unify different business applications within a fully integrated, user-friendly application platform running in the cloud. We call it CloudOffix, which will be your business application suite in the cloud.

    No Need for Different Point Solutions

    You can replace all these apps only with CloudOffix. This is really Woooooow!

    Concurrent License

    CloudOffix is the first and only cloud vendor that offers concurrent licensing together with per user license.

    What is concurrent licensing?

    A software license that is based on the number of simultaneous users accessing the system is called concurrent license. In these systems, you can create unlimited user accounts, but at the same time only limited number of them can login to the system. For example, in a ten-user concurrent user license, once 10 users are logged in to the system, the eleventh user is prohibited to login to the system. When any of the first ten log out, the next user can login to the system.

    Concurrent license is also known as Floating License.

    What is the difference between named user license (per seat license) and concurrent user license?

    Cloud software licenses are often sold using a named user license. Named user license is also known as per seat license. This means that you pay for the access to the system for every person who will be using the service.

    For example, you have 1000 people who need access to the system from time to time. Even though only a fraction of them use the system on a daily basis, you need to buy 1000 named user licenses to cover all people. In a concurrent license model for the same example, it is enough to buy number of licenses that will be used simultaneously.

    Benefits of Concurrent Licensing

    Concurrent licensing is especially very useful for companies that have hundreds or thousands of users. The most important advantage of concurrent licensing is the flexibility it offers. They are obviously more expensive than name licenses or per seat licenses, but they offer more possibilities.

    Rather than subscribing to hundreds or thousands of per seat licenses, you can subscribe to concurrent license model in a very cost effective way. You can create as many user accounts as you need and increase the number of concurrent license according to the number of users logging into the system simultaneously. For the long term, it is very obvious that concurrent licenses are very attractive and cost effective.

    Save Your Costs with CloudOffix’s Unique Licensing System

    Although most of the users were not logging often, we were paying hundred thousands of dollars to the CRM systems due to per seat licensing models. With CloudOffix, we no longer pay more than we get.

    One of the happy CloudOffix Users


    Low Code Development Platforms

    Low-code platforms for enterprise developers integrate with the devops toolchain to speed the delivery of applications, modernizations, automations, and more.

    What is low code?

    Low code is a software development approach that requires little to no coding in order to build apps and workflows. A low-code development platform provides a development environment used to create apps and workflows through graphical user interfaces, admin panels and configuration settings instead of coding from scratch. It is possible to create apps for both desktop and mobile. Low code development platforms have become increasingly popular to accelerate digital transformation.

    Benefits of Low-Code

    Using low-code development allows you to create enterprise ready applications in a fraction of the time and accelerate digital transformation!

    • Fast Application Development : Low code is capable of building enterprise ready apps at speed.
    • Reduced Cost: Less formal programming expertise without the requirement of more IT experts.
    • Easy Integrations: Simplify the integration work needed to integrate the new apps and existing systems.
    • Multi-Platform Apps: Low code development platforms have the option to create both web based and mobile friendly apps.
    • Scalability: Apps are designed to scale securely according to the demand of the enterprise.
    • Experimentation & Innovation: Since it is possible to build apps at speed, companies can make trials at reduced cost.

    The Value of Low Code Development

    Great software solutions change the way businesses create value. The value created by business help organizations drive new revenue, boost customer satisfaction, reduce risks, cut costs, and more.

    All-In-One Low-Code CRM Platform

    Low code features in CloudOffix can help you streamline your CRM initiatives by customizing existing apps and workflows, and create new apps around customers.

    • Unlimited Customization: All existing apps and features can be fully customized according to the business requirement.
    • Create New Apps: During the digital journey, companies have new requirements for new apps around their customers.
    • Custom Processes: Each company has its own business process. It is possible to create customer workflows and business processes.
    • Digital Transformation: Digital journey is happening very fast in every sector and low code development accelerates this transformation.